For appointments at our Chertsey clinic, you can book online through our booking page, call 07551 877885 to speak with AEVA, our AI receptionist, or email info@physiozen.co.uk. Our online booking system shows the current appointment availability for each service and eligible clinician.
Appointments at our Chertsey clinic are available throughout the week and at weekends, depending on the service and clinician. Please use our online booking system to view current appointment availability.
Our principal clinic is Physiozen, 114 Guildford Street, Chertsey, Surrey, KT16 9AH.
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Telephone: 07551 877885.
Email: info@physiozen.co.uk.
Our telephone number connects to AEVA, Physiozen’s AI receptionist. You can also visit our Contact page for clinic and location information.
AEVA is Physiozen’s AI receptionist. She can help with general enquiries, appointment information, our services, clinic information and other common questions. AEVA does not replace clinical assessment or provide a diagnosis. If your enquiry requires clinical judgement or input from a member of the Physiozen team, she will guide you towards the appropriate next step.
For private self-pay appointments, you would not normally need a GP referral before booking with Physiozen. If you are using private health insurance, please check your insurer’s requirements before booking, as they may require an authorisation number, claim number or referral.
Physiozen is located at 114 Guildford Street, Chertsey, Surrey, KT16 9AH. The main Sainsbury’s car park is located behind the clinic. From the car park, use the pedestrian cut-through towards Guildford Street, turn right, and Physiozen is located next to Chertsey Opticians.
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There are two convenient parking options close to the clinic:
Sainsbury’s Chertsey car park
The car park is located behind the clinic, with access from Heriot Road. The first 30 minutes are free. For stays longer than 30 minutes, parking is pay on arrival. The payment machines are located at the entrance to the pedestrian cut-through towards Guildford Street. From there, follow the pedestrian route towards Guildford Street. When you reach Guildford Street, turn right and Physiozen is a short distance away, next to Chertsey Opticians.
Beomonds Car Park
Beomonds Car Park is located on Heriot Road, Chertsey, KT16 9BU, a short walk from the clinic. Parking charges apply and RingGo is available using location ID 16629, along with the payment options displayed at the car park.
Parking charges and conditions are controlled by the car park operators and may change, so patients should check the current signage or payment app when they arrive.
Patients will receive clinic access and arrival information before their appointment.
Wear comfortable clothing that allows you to move easily. Depending on the area being assessed or treated, your clinician may ask you to remove or adjust some clothing. Your privacy will always be respected.
There is no dedicated changing room at the clinic. If required, you can change privately in the treatment room or use the WC.
Our preferred payment methods are card and digital wallet. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Cash can also be accepted, although cash payment is not preferred.
Physiozen currently works with Bupa, Aviva, AXA, Vitality, Cigna and WPA. If your employer provides a health cash plan such as Health Shield, Medicash or Mediclaim, Physiozen Limited can provide an invoice for your claim. Our clinicians are HCPC-registered healthcare professionals. Please check the terms and reimbursement limits of your individual health cash plan.
Please contact your insurer before your appointment to confirm your cover and obtain any information they require. Where applicable, enter your membership number and authorisation or claim number in the consent form emailed to you before your appointment. Please ensure the information you provide matches the details held by your insurer. Physiozen is fee-assured with the recognised insurers listed above.
Appointments cancelled more than 24 hours before the appointment will not be charged.
Appointments cancelled within 24 hours of the appointment will be charged at 100% of the appointment fee.
Missed appointments and no-shows will also be charged at 100% of the appointment fee.
Yes. All current clinical professionals at Physiozen are registered with the Health and Care Professions Council – HCPC. This includes our Physiotherapists and Podiatrist.
Patients aged 16 and over can be seen by our eligible Physiotherapists. Patients aged 10–15 can be seen for Physiotherapy by Sam Bhide. Physiozen does not currently provide Physiotherapy for children under the age of 10.
Physiotherapy assesses and treats problems affecting movement and physical function. At Physiozen, our Physiotherapists use clinical assessment, treatment and rehabilitation to help people recover movement, strength and function.
Physiotherapy can be used for back and neck pain; shoulder, hip and knee problems; muscle and joint aches; stiffness and reduced flexibility; sports and everyday injuries; sprains and strains; tendon problems; persistent or chronic pain; weakness or reduced movement; rehabilitation following surgery or injury; and difficulty returning to work, sport or everyday activity.
Your Physiotherapist will assess the problem, explain the findings and provide treatment along with rehabilitation based on your individual needs and goals.
Your first Physiotherapy appointment is 60 minutes. Your Physiotherapist will discuss your medical history, current problem, activities and goals.
They will then carry out a physical assessment, which may include looking at your movement, mobility, strength, flexibility and the affected area. You may be asked to remove or adjust some clothing where appropriate for the assessment. Your privacy will always be respected.
Your Physiotherapist will explain the findings, provide treatment during the appointment and give you appropriate advice, exercises and a rehabilitation plan to continue between appointments.
Yes. Where appropriate, hands-on treatment techniques directed at joints, muscles and soft tissues may be used as part of your Physiotherapy treatment.
Initial Physiotherapy Assessment: 60 minutes – £90
Physiotherapy Follow-Up: 45 minutes – £80
There is no fixed number of sessions. The number of appointments you may need depends on the problem, how long you have had it, your goals and your progress.
Your Physiotherapist will review your progress and advise whether further appointments are required. Standard Physiotherapy appointments are booked individually and there is no requirement to purchase a block.
Advanced MSK Physiotherapy provides specialist assessment and treatment for complex, persistent, recurrent or unclear muscle, joint and spinal problems.
The assessment provides a more detailed evaluation of your condition and can help establish a clearer understanding of the problem and whether further investigation, referral or another advanced treatment option should be considered.
The service can be booked directly by selecting the Advanced MSK Physiotherapy option, which is provided by our Clinical Director, Sam Bhide. You do not need to have seen another clinician first.
Advanced MSK Physiotherapy may be appropriate if your problem is complex, persistent or keeps returning; the cause of your symptoms or the next step is unclear; you would like a detailed specialist assessment from the outset; previous treatment has not resolved the problem; there may be features of an inflammatory or rheumatological condition; or further investigation or referral may need to be considered.
You do not need to have seen another clinician before booking an Advanced MSK appointment.
Your first appointment is 60 minutes with Sam Bhide, Clinical Director and Advanced Practice Physiotherapist.
The appointment includes a detailed review of your history, symptoms and any relevant reports or investigations, followed by a comprehensive physical assessment. Sam will explain the findings, provide appropriate treatment and develop a management and rehabilitation plan.
Where appropriate, the assessment may also identify whether further investigation, referral, Shockwave Therapy or Injection Therapy should be considered.
Yes. Advanced MSK assessment can consider whether symptoms may have features associated with conditions such as axial spondyloarthritis, psoriatic arthritis, rheumatoid arthritis, lupus and polymyalgia rheumatica.
Where appropriate, the assessment can help guide further investigation or referral.
Advanced MSK Physiotherapy is provided by Sam Bhide, Founder & Clinical Director | Advanced Practice Physiotherapist.
Initial Advanced MSK Assessment: 60 minutes – £110
Advanced MSK Follow-Up: 45 minutes – £100
Select Advanced MSK Physiotherapy when booking.
Shockwave Therapy is a non-invasive treatment that uses acoustic waves delivered through a handheld device to the affected area. It is used for selected persistent tendon and soft-tissue problems and is provided alongside rehabilitation.
Shockwave Therapy may be used for selected conditions including Achilles tendinopathy, plantar fasciitis, tennis elbow, gluteal tendinopathy and selected calcific rotator cuff tendinopathy.
Your clinician will assess the problem and confirm whether Shockwave Therapy is suitable for your condition.
Your clinician will review the treatment area and your progress. A handheld device is then used over the target area. Treatment produces a repetitive tapping sensation, and the intensity can be adjusted for comfort.
Shockwave Therapy is provided alongside rehabilitation.
Private self-pay Shockwave appointments: 45 minutes
Insurance Shockwave appointments: 30 minutes
Private Shockwave Therapy is available as:
3 sessions – £300
6 sessions – £550
Each private session is 45 minutes. Your clinician will advise whether a three-session or six-session pathway is appropriate following assessment.
For insured patients, treatment follows the pathway authorised by your insurer.
Injection Therapy involves administering medication directly into or around a joint or soft-tissue structure to treat selected musculoskeletal conditions. Physiozen currently provides Steroid Injection Therapy and Hyaluronic Acid Injection Therapy.
Steroid injections are used for selected joint and soft-tissue conditions to help reduce pain and inflammation.
Hyaluronic Acid injections are used for selected osteoarthritis and chronic joint pain, with the aim to reduce discomfort and improve joint function.
The appropriate option depends on your condition and clinical assessment.
Physiozen carries out its own clinical assessment before confirming whether Injection Therapy is appropriate. This may include consideration of your condition, clinical findings, medical history, current medication, previous treatment and relevant reports or investigations.
A recommendation from a GP or consultant can help inform the assessment, but Physiozen will independently assess whether the treatment is appropriate. Treatment options will be discussed with you so that you can make an informed decision.
Injection Therapy appointments are 30 minutes. Physiozen will confirm the relevant clinical information, explain the injection procedure and give you the opportunity to ask questions before consent is completed.
Once suitability has been confirmed, the injection can be administered. Following treatment, you will receive injection aftercare advice and an aftercare leaflet from Physiozen.
Steroid Injection Therapy: 30 minutes – £240
Hyaluronic Acid Injection Therapy: 30 minutes – £380
Both prices include the prescription, medication and injection procedure.
Acupuncture uses fine, single-use needles inserted into selected areas of the body. At Physiozen, Acupuncture may be used to support pain relief, movement and wellbeing.
Acupuncture may be used for headaches, migraine, chronic pain, musculoskeletal pain and muscle and joint stiffness.
It may also be used as supportive care for stress, anxiety, mental wellbeing, fertility-related concerns and allergies.
Your first Acupuncture appointment is 60 minutes and includes both assessment and treatment.
Your clinician will discuss your condition, relevant medical history and the reason you are seeking Acupuncture. They will confirm whether Acupuncture is appropriate, explain the treatment and obtain your consent.
Depending on the treatment area, you may be asked to adjust or remove some clothing. Your privacy will always be respected. Fine, single-use needles are then placed in selected areas.
Acupuncture uses very fine needles, and many people experience little or no pain during insertion. Some people may experience mild temporary discomfort.
Dry Needling may produce temporary discomfort or soreness during or following treatment. Individual experiences vary.
Dry Needling is a targeted treatment using fine needles in selected muscles or soft tissues where there is pain, tightness or stiffness. It is offered as a separate service from Acupuncture.
Acupuncture has a broader treatment approach, while Dry Needling is more specifically focused on muscles and soft tissues.
Acupuncture Appointment: 60 minutes – £80
Acupuncture Follow-Up Course: six further 60-minute sessions – £400
Dry Needling: 40 minutes – £70
The £400 Acupuncture Follow-Up Course is available following the initial £80 appointment and does not include the initial appointment.
If you are experiencing dizziness, vertigo, balance problems or symptoms triggered by head or body movement, a Vestibular Rehabilitation assessment can help determine whether this type of treatment is appropriate for you.
Your clinician will assess the problem and explain the appropriate next step.
Yes. If your assessment confirms BPPV, your clinician can provide the appropriate treatment during the appointment to help reposition the inner-ear particles that are causing the vertigo.
No. Pilates 1:1 is suitable whether you are new to Pilates or have previous experience.
Your session is tailored to your current ability, movement and goals, with exercises progressed at an appropriate level for you.
Physiozen currently offers Pilates 1:1, with group classes planned for the future.
If you are interested in future classes, please contact us to register your interest.
Pilates 1:1 can be booked as individual sessions. Block options may also be available. Please contact Physiozen if you would like more information.
For a new foot or nail problem, book a Podiatry Initial Assessment. For routine nail care, select Nail Treatment. For a verruca, select Verruca Treatment.
If you have already been assessed and advised to return, book a Podiatry Follow-Up.
Yes. Your Podiatry Initial Assessment includes both assessment and treatment during the same appointment.
Physiozen currently uses Verrutop for Verruca Treatment. Cryotherapy is not currently available but is planned for the future.
A Verruca Treatment appointment is 30 minutes – £65.
Podiatry Initial Assessment: 30 minutes – £70
Podiatry Follow-Up: 30 minutes – £60
Nail Treatment: 15 minutes – £45
Verruca Treatment: 30 minutes – £65
